Shipping & Policies
To place an order:
Order online anytime.
Call 520-448-1060 to place a phone order. Hours are 9:00 am to 6:00 pm Arizona Mountain Time, Monday through Friday. If there is no answer please leave a message and I'll return your call as soon as possible, I may be with customers or teaching a workshop.
Email your order to Kerry@CatalinaAromatherapy.com.
Phone and email orders will be emailed an invoice that must be paid before shipping.
For online and phone orders to be shipped, major credit cards are accepted including Visa, Mastercard, Discover, Amex and JCB.
For in person orders that will be picked up locally, credit cards, cash or check is accepted.
Checks returned for insufficient funds will incur a $35 fee.
Orders are normally shipped out within 48 hours. Larger orders sometimes require 1 to 2 weeks lead time since products are made to order. If a longer lead time is needed for the items you ordered, I'll notify you immediately and you'll have an opportunity to accept or cancel your order. If you need something quickly or are on a time schedule, let me know and I'll accommodate if possible. Items are shipped USPS within the continental United States.
All retail orders placed in Arizona will be charged 8.6% sales tax.
Damaged Items, Returns & Exchanges:
I want you to be happy with the products you receive! If you receive a damaged item or the wrong item in your order, please let me know immediately so I can remedy the situation.
All sales of handcrafted aromatherapy products, essential oils, essences and custom blends are final. Once these items have left my studio, I cannot put a guarantee on the condition or purity of the product to restock it. Please order smaller sizes to be sure of your selection before ordering larger sizes.
A Special Note on Product Consistency and Quality:
I do my best to offer and use only exceptional quality essential oils and ingredients in my products. The aromas and textures may vary from batch to batch since these are products of nature subject to local growing conditions. Natural variances are to be expected and embraced! The ingredients I use are not standardized or adulterated. I look for essential oils and other ingredients that are grown, harvested and processed with care and in ways that are not harmful to Mother Earth, humans or endangering to a plant species. I use mainly organic or ethically wild harvested essential oils distilled by small producers.
Pricing is subject to change without notice because of market fluctuations of ingredients.